Shipping policy
Last updated: 10/01/2026
Where we ship
We currently ship to addresses in the [United States]. We may add other countries in the future.
Processing and production time
Because our products are made to order, each item is produced after you place your order. Production typically takes 1-2 business days. Orders containing multiple items may be produced in different locations and may arrive in separate packages.
Delivery time
After production, delivery typically takes 10 business days within the United States. These are estimates, not guarantees. Delivery times may be longer during busy periods, holidays, severe weather or carrier delays.
Shipping rates
Shipping rates are calculated at checkout based on your order and your location. [Orders over $150 qualify for free standard shipping within the United States.]
Tracking
We email you tracking information as soon as your order ships. If your order ships in multiple packages, you may receive more than one tracking number.
Pre-orders
Pre-order items ship on the estimated date shown on the product page and at checkout. If we expect a delay, we will email you.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address that you provided. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the shipping cost.
Damaged or lost packages
If your package arrives damaged or does not arrive, see our Refund Policy and contact us at support@empactus.com.
Customs, duties and taxes
If we ship internationally in the future, you will be responsible for any customs duties, import taxes or fees charged by your country.
Contact us
Questions about shipping? Email support@empactus.com.